Terms of service
Effective Date September 1, 2026 | Last updated: September 1, 2026
Acceptance of terms
These Terms of Service ("Terms") govern your access to and use of the Zipix website, mobile applications, communications platform, and related products and services (collectively, the "Services"). By creating an account, accessing, purchasing, or using the Services, you agree to these Terms and the Zipix Privacy Policy. If you use the Services on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.
If you do not agree to these Terms, you may not use the Services.
Description of the services
Zipix is a business communications and activity-capture platform designed to help professionals and businesses manage client communications, calling, messaging, billable activity, invoicing, and related workflows.
Features may vary by plan, device, jurisdiction, registration status, provider availability, and stage of product release. Certain features may be introduced, modified, limited, suspended, or discontinued as the Services evolve.
Eligibility and business use
You must be legally capable of entering into a binding agreement and must use Zipix primarily for lawful business or professional purposes. You are responsible for determining whether the Services are appropriate for your business, profession, jurisdiction, and intended use.
You may not create an account using false, misleading, or unauthorized information.
Account security and user responsibility
You are responsible for all activity conducted through your account, including activity by employees, contractors, team members, or other persons you authorize to use the Services.
You must maintain the confidentiality of account credentials, use reasonable security practices, promptly notify Zipix of suspected unauthorized access, and keep account and business information accurate and current.
You are responsible for the acts and omissions of persons using the Services through your account.
Zipix numbers and communications services
Zipix may provide, provision, assign, or enable access to business telephone numbers and related calling or messaging functionality through third-party telecommunications providers.
Availability of a particular number, area code, messaging capability, caller identification feature, or telecommunications function is not guaranteed. Numbers and features may be subject to carrier, provider, regulatory, technical, geographic, or eligibility restrictions.
You may not claim ownership of a telephone number beyond rights provided by applicable law, carrier rules, provider requirements, or the Services. Zipix may be required to change, reclaim, suspend, or disable a number or feature when required by a provider, carrier, regulator, law, or technical necessity.
Voice calling
Calling functionality may depend on internet connectivity, device permissions, operating system behavior, telecommunications providers, carriers, and other third-party infrastructure. Call quality, completion, caller identification, routing, and availability are not guaranteed.
You must use calling features lawfully and may not engage in abusive calling, harassment, spoofing, traffic pumping, artificial traffic generation, fraud, unlawful telemarketing, or attempts to manipulate telecommunications networks or charges.
Business text messaging activation
Business text messaging may require separate activation, registration, verification, and approval. Creating a Zipix account, subscribing to a plan, receiving a Zipix number, or having calling capability does not guarantee that texting will be available or approved.
Zipix may permit you to use available non-messaging features while messaging registration is pending. Messaging functionality may remain disabled until all applicable registration, verification, carrier, registry, provider, and compliance requirements have been satisfied.
Zipix may determine or facilitate the registration path applicable to your business based on information you provide and applicable telecommunications requirements.
Messaging registration information
You must provide complete, accurate, current, and truthful information requested for messaging registration and verification. This may include business identity, tax or business identification information, address, website, authorized representative information, messaging use cases, sample messages, consent methods, and other required information.
You authorize Zipix to submit or transmit required information to telecommunications providers, mobile carriers, messaging registries, verification providers, industry compliance organizations, and other parties involved in registration and compliance, as described in the Zipix Privacy Policy.
You must promptly correct information that becomes inaccurate or incomplete. Zipix may suspend, reject, or delay messaging activation when information cannot be verified or does not satisfy applicable requirements.
Registration approval is not guranteed
Messaging registration, campaign approval, number verification, throughput, deliverability, and continued messaging eligibility are controlled in part by third parties, including telecommunications providers, mobile carriers, registries, and verification entities.
Payment of a registration, review, resubmission, compliance, or messaging fee does not guarantee approval. Zipix is not responsible for a third party rejecting, delaying, limiting, suspending, or revoking a registration or messaging capability.
If a registration is rejected or requires correction, you may be required to provide additional information, correct information, or resubmit the registration.
Messaging consent and recipient permission
Before sending messages, you must obtain and maintain all consent required by applicable law, regulation, carrier rules, messaging-provider policies, and the applicable messaging use case.
Consent must be appropriate to the sender and purpose of the messages. A person appearing in your contacts, having done business with you, or having consented to messages from another business does not automatically authorize you to message that person through Zipix.
Where required, marketing or promotional messaging may require a higher level of consent than transactional, informational, or conversational messaging.
You are responsible for maintaining sufficient evidence of consent. Zipix may maintain consent records and compliance information to support the Services, but use of Zipix does not transfer your legal responsibility for obtaining valid consent.
Inbound messages and ongoing consent
If a recipient initiates a message to you, you may respond as permitted by applicable requirements. An inbound message does not, by itself, establish unlimited or recurring consent for unrelated, promotional, or future messaging.
Where required because of elapsed time, a change in messaging purpose, or applicable rules, you must obtain or reconfirm consent before continuing messaging.
Opt-outs, suppression and re-consent
You must honor recipient opt-out requests and other legally recognized revocations of consent. You may not continue messaging a recipient who has opted out, except for a permitted confirmation of the opt-out or as otherwise allowed by applicable requirements.
Zipix may process recognized opt-out requests, maintain suppression records, and block or restrict messages to suppressed recipients. You may not attempt to bypass or defeat suppression controls.
Messaging may resume only after valid re-consent has been obtained where required.
Prohibited messaging and communications
You may not use Zipix to send unsolicited bulk messages, spam, deceptive or fraudulent communications, phishing, unlawful marketing, messages based on purchased or improperly obtained contact lists, or communications that violate applicable law, carrier rules, provider requirements, or recipient rights.
You may not use misspellings, multiple numbers, obfuscated links, unusual formatting, snowshoeing, or other techniques intended to evade spam detection, carrier filtering, registration requirements, suppression controls, or compliance systems.
Certain industries, content categories, or messaging use cases may be restricted or prohibited by carriers or telecommunications providers even when otherwise lawful. Zipix may block or restrict such use when required by its providers, carriers, registries, or applicable rules.
Monitoring, filtering and compliance enforcement
Communications transmitted through the Services may be automatically processed, filtered, or monitored by Zipix and its telecommunications providers as reasonably necessary for routing, delivery, security, fraud prevention, spam detection, abuse prevention, troubleshooting, and compliance enforcement, subject to the Zipix Privacy Policy.
Zipix may investigate suspected abuse or noncompliance and may request information reasonably necessary to respond to carriers, providers, regulators, complaints, or compliance inquiries.
Messaging Registration, compliance and carrier fees
Activation and continued use of business messaging may involve one-time and recurring charges, including registration, verification, review, campaign, messaging, carrier, registry, compliance, resubmission, or similar fees.
The applicable Zipix charges will be disclosed to you before you authorize a charge or submit a registration where reasonably practicable. Some charges may be imposed, changed, or passed through by carriers, registries, telecommunications providers, or other third parties and may change over time.
Fees incurred after a registration or review has been submitted may be non-refundable, including when a registration is rejected, requires correction, or must be resubmitted. Any applicable recurring messaging or compliance fee may continue while the applicable registration, campaign, number, or messaging capability remains active.
Zipix may pass through or charge you for fines, penalties, extraordinary carrier charges, remediation costs, or additional registration expenses imposed as a result of your unlawful, abusive, inaccurate, or noncompliant use of the Services, to the extent permitted by law.
Message delivery and carrier limitaions
Zipix does not guarantee that any call or message will be completed, delivered, received, displayed, or delivered within a particular time. Communications may be delayed, filtered, blocked, rejected, throttled, or otherwise affected by carriers, recipient devices, network conditions, registration status, spam controls, third-party providers, or other factors outside Zipix control.
Carrier throughput limits, daily or periodic messaging limits, content restrictions, and fair-use limitations may apply. Message
frequency varies. Message and data rates may apply.
Subscriptions, usage charges and Zipix billing
Zipix may charge subscription fees, usage-based fees, per-minute calling charges, per-message charges, telecommunications charges, compliance fees, taxes, and other charges disclosed through the Services or applicable plan.
You are responsible for charges incurred through your account regardless of whether you successfully bill or collect payment from your own clients.
Unless otherwise stated at the time of purchase, fees are non-refundable to the extent permitted by law. Zipix may change pricing or fee structures prospectively by providing notice through the Services, website, email, or another reasonable method.
Payment method, failed payments and taxes
You authorize Zipix and its payment processors to charge the payment method associated with your account for amounts due. You are responsible for maintaining a valid payment method and accurate billing information.
If a payment fails, is reversed, disputed, or remains unpaid, Zipix may retry the payment, restrict paid features, suspend the account, or take other reasonable collection measures.
You are responsible for applicable taxes, governmental assessments, telecommunications surcharges, and similar charges except taxes imposed on Zipix net income.
Billable activity and invoice features
Zipix may capture communications activity and allow you to classify, price, accumulate, summarize, or convert that activity into invoice records. Features may include immediate or on-demand invoicing and running or accumulated invoice workflows.
You are responsible for reviewing billable activity, rates, descriptions, client assignments, invoice contents, and other billing information before relying on or delivering an invoice. Zipix does not determine whether your fees are legally permissible, contractually authorized, professionally appropriate, or collectible from your client.
Payment requests and get paid
Zipix may enable you to send invoices, payment requests, payment links, or related information to your clients. Unless Zipix expressly states otherwise for a particular feature, Zipix is not the merchant of record for transactions between you and your clients and does not guarantee payment, collection, settlement, chargeback outcomes, or resolution of disputes between you and a client.
You remain responsible for your client relationship, invoice accuracy, collection practices, refunds owed to your clients, and compliance with professional or industry billing requirements.
Third-party payment and accounting intergrations
The Services may permit optional connections to payment processors, accounting platforms, customer-management systems, productivity tools, or other third-party services. If you enable an integration, you authorize Zipix to exchange information reasonably necessary to provide the requested integration.
Third-party services are governed by their own terms and privacy practices. Zipix does not control and is not responsible for the availability, accuracy, security, policies, changes, or acts of independent third-party services.
Zipix may modify or discontinue an integration if a third-party API, commercial relationship, technical requirement, or service becomes unavailable or materially changes.
Call recording, transcription and consent
Zipix may offer optional call recording, transcription, summarization, or related communication-processing features. Availability may vary by plan, jurisdiction, and product release.
You are solely responsible for determining whether and how such features may lawfully be used, including obtaining any notice, consent, or authorization required from call participants. Laws governing recording and monitoring vary by jurisdiction.
Any disclosure or consent-support feature provided by Zipix is a tool and does not constitute legal advice or guarantee your compliance.
AI and automated features
If Zipix provides AI-assisted transcription, summarization, classification, extraction, or other automated features, outputs may be incomplete, inaccurate, or unsuitable for a particular purpose. You are responsible for reviewing and verifying outputs before relying on them for billing, professional advice, client decisions, legal matters, or other consequential uses.
Unless expressly stated otherwise, automated outputs do not constitute legal, financial, medical, tax, or other professional advice.
Acceptable use
You may not use the Services to violate law; infringe intellectual-property, privacy, publicity, or other rights; harass, threaten, exploit, or defraud others; distribute malware; compromise systems or accounts; interfere with service operation; circumvent security or usage controls; reverse engineer the Services except where prohibited by law; resell the Services without authorization; or use the Services in a manner that creates unreasonable risk to Zipix, its providers, carriers, users, or the public.
Zipix may adopt or update reasonable acceptable-use, fair-use, carrier, messaging, or technical requirements as necessary to protect the Services and comply with third-party obligations.
Emergency services
Unless Zipix expressly states that a particular service supports emergency calling and provides the required disclosures and configuration, you should not rely on Zipix as a substitute for traditional telephone service or as your sole means of contacting emergency services such as 911.
Mobile, internet-based, and third-party communications services may have limitations that do not apply to traditional telephone service. You are responsible for maintaining an appropriate means of accessing emergency services.
Intellectual property and license
Zipix and its licensors retain all right, title, and interest in the Services, including software, designs, workflows, interfaces, trademarks, logos, documentation, and other proprietary materials, excluding data you or your authorized users provide to the Services.
Subject to these Terms and payment of applicable fees, Zipix grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your internal business purposes.
You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, scrape, or create derivative works from the Services except as expressly authorized by Zipix or applicable law.
Your data
As between you and Zipix, you retain your rights in data and content you lawfully provide to the Services. You grant Zipix the rights necessary to host, process, transmit, reproduce, and otherwise use that data to provide, secure, support, and improve the Services in accordance with the Zipix Privacy Policy.
You represent that you have the rights and permissions necessary to provide data to Zipix and to instruct Zipix to process it.
Service availability, beta features and changes
The Services may include beta, preview, early-access, experimental, or newly released features. Such features may be incomplete, change without notice, contain errors, or be discontinued.
Zipix does not guarantee uninterrupted or error-free operation. Maintenance, internet outages, software defects, operating-system changes, telecommunications failures, carrier actions, third-party outages, force majeure events, or other circumstances may affect availability.
Zipix may update, modify, replace, limit, or discontinue features as the platform evolves, subject to applicable law and any specific commitments made in a separate written agreement.
Suspension and termination
Zipix may suspend, restrict, disable, or terminate some or all of the Services or your account when reasonably necessary because of nonpayment; failed, reversed, or disputed payments; suspected fraud or abuse; security risk; inaccurate registration or account information; violation of these Terms; messaging or carrier noncompliance; provider or carrier direction; legal or regulatory requirements; attempts to circumvent a suspension, restriction, compliance control, or usage limit; repeated violations; or conduct that threatens Zipix, its personnel, systems, providers, carriers, users, the Services, or the public.
Where reasonably practicable and appropriate, Zipix may provide notice or an opportunity to cure before termination. Zipix may act immediately when necessary to address fraud, abuse, security threats, legal or regulatory obligations, provider or carrier requirements, nonpayment, or material risk to the Services or others.
Messaging may be suspended or terminated independently of calling or other features when the issue relates specifically to messaging eligibility or compliance.
You may stop using Zipix at any time and may cancel a subscription as provided through the applicable account or billing process. Suspension, restriction, or termination does not eliminate payment obligations or provisions that by their nature should survive termination.
Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." ZIPIX DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
ZIPIX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT CALLS, MESSAGES, REGISTRATIONS, INVOICES, PAYMENT REQUESTS, TRANSCRIPTIONS, OR OTHER OUTPUTS WILL ALWAYS BE ACCURATE, DELIVERED, APPROVED, OR AVAILABLE.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZIPIX AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, MISSED BILLABLE TIME, FAILED COMMUNICATIONS, OR LOST OPPORTUNITIES, ARISING OUT OF OR RELATING TO THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZIPIX'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO ZIPIX FOR THE SERVICES DURING THE SIX MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW, REGARDLESS OF THE FORM OR THEORY OF LIABILITY, AND EVEN IF ZIPIX HAS BEEN ADVISED OF THE POSSIBILITY OF THE DAMAGES.
Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply to you.
Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Zipix and its affiliates, officers, employees, contractors, and service providers from claims, losses, liabilities, damages, penalties, fines, costs, and reasonable attorneys fees arising from or relating to your use of the Services; your communications with recipients; your failure to obtain required consent; your violation of messaging, calling, recording, privacy, or telecommunications requirements; your client billing or collection activities; your data or content; or your violation of these Terms or applicable law.
Changes to these terms
Zipix may update these Terms to reflect changes to the Services, pricing, technology, third-party requirements, carrier rules, legal requirements, or business practices. For material changes, Zipix may provide notice through the Services, website, email, or another reasonable method.
Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law. If you do not agree to a material update, you should discontinue use of the affected Services.
Dispute resolution and binding arbitration
PLEASE READ THIS SECTION CAREFULLY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IT REQUIRES MOST DISPUTES BETWEEN YOU AND ZIPIX TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT AND INCLUDES A WAIVER OF CLASS, COLLECTIVE, CONSOLIDATED, AND REPRESENTATIVE ACTIONS.
Before initiating arbitration, the party seeking relief must provide the other party with written notice describing the dispute and the requested relief and allow at least 30 days for the parties to attempt in good faith to resolve the dispute informally. Notices to Zipix under this section must be sent to legal@zipix.app.
Except for disputes that qualify for small claims court and requests for temporary or preliminary injunctive relief necessary to protect intellectual property, confidential information, account security, systems, or the Services, any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally will be resolved by binding individual arbitration.
Arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules, as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. The arbitrator will have authority to award the same individual remedies that would be available in court, subject to these Terms and applicable law.
YOU AND ZIPIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR PARTICIPANT IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both parties agree otherwise, the arbitrator may not consolidate claims of more than one person or preside over any form of representative or class proceeding.
You may opt out of this arbitration agreement by sending written notice to legal@zipix.app within 30 days after you first accept these Terms. Your opt-out notice must identify the account holder, the email address associated with the account, and a clear statement that you wish to opt out of the arbitration agreement. Opting out of arbitration will not affect the remaining Terms.
If any portion of this arbitration section is found unenforceable, that portion will be severed to the minimum extent necessary, except that if the class-action waiver is found unenforceable as to a particular claim or request for relief, that claim or request for relief will proceed in a court of competent jurisdiction rather than in class arbitration.
Governing law and venue
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the arbitration provisions above.
For any dispute or claim that is not subject to arbitration, including a validly opted-out dispute, and unless applicable law requires otherwise, you and Zipix consent to the exclusive jurisdiction and venue of the state and federal courts located in Tennessee.
General terms
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. Zipix failure to enforce a provision is not a waiver of its right to do so later.
You may not assign these Terms without Zipix prior written consent, except where applicable law provides otherwise. Zipix may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.
These Terms, together with the Zipix Privacy Policy and any additional terms expressly incorporated into them, constitute the agreement governing your use of the Services unless you and Zipix enter into a separate written agreement that states otherwise.
Contact
Questions about these Terms may be directed to:
Zipix
Email: legal@zipix.app
Website: www.zipix.app