Privacy policy

Zipix ("Zipix," "we," "us," or "our") respects your privacy and is committed to protecting personal information processed through the Zipix website, mobile applications, communications platform, and related services (collectively, the "Services").

This Privacy Policy explains what information we collect, how we use it, when and why we disclose it, how we protect and retain it, and the choices and rights that may be available to you.

Zipix is designed primarily for businesses and professionals ("Zipix Users") who use the Services with to communicate and manage activity involving their clients, customers, contacts, and other recipients ("Recipients").

Account and Contact Information. This may include your name, email address, telephone number, login and authentication information, profile information, and other information associated with your Zipix account.

Business Information. We may collect business name, business type, address, website, contact information, industry information, and other information necessary to establish, operate, verify, or support a business account.

Communications Information. When you use Zipix calling or messaging features, we may process telephone numbers, message records, call records, timestamps, duration, routing information, delivery information, communication status, and other communications metadata necessary to provide the Services. Communications and related content may also be processed as reasonably necessary for routing, delivery, security, spam and fraud detection, abuse prevention, troubleshooting, and compliance. If recording, transcription, summarization, or other communication-processing features are made available and enabled, Zipix may also process content associated with those features.

Contacts and Client Information. If you choose to import, create, or manage contacts through Zipix, we may process information about your clients, customers, or other contacts, including names, telephone numbers, email addresses, business information, communication history, billing settings, and related records.

Usage and Device Information. We may collect information about how the Services are accessed and used, including device type, operating system, application version, IP address, diagnostic information, logs, feature usage, and performance information.

Zipix may process information necessary to administer subscriptions, usage-based charges, billable activity, invoices, payment requests, and related billing functionality.

This information may include call duration, messaging activity, billable time, rates, invoice details, invoice status, payment status, subscription information, and transaction-related records.

Payment-card and other payment credentials may be collected and processed directly by third-party payment processors. Zipix may receive limited payment-related information necessary to administer your account, verify transactions, maintain billing records, or provide payment-related functionality.

If you choose to activate business text messaging through Zipix, additional registration and verification information may be required.

Depending on the applicable registration path and messaging requirements, this may include business and contact information, business addresses, business or tax identification information, website information, business type, messaging use cases, messaging examples, authorized representative information, and other information required to establish, verify, register, or maintain messaging services.

Zipix may transmit this information as reasonably necessary to telecommunications and messaging service providers, mobile network operators and carriers, messaging registries, verification providers, industry compliance organizations, and governmental or regulatory authorities where required by applicable law, regulation, legal process, or telecommunications requirements.

Such information may be used to verify eligibility, register messaging brands, campaigns or telephone numbers, maintain messaging authorization, satisfy carrier and industry requirements, prevent fraud or abuse, investigate compliance issues, and maintain access to telecommunications services.

Zipix may maintain records relating to a Recipient's consent to receive messages, including telephone number, consent status, consent method, source, date and time, applicable messaging purpose or use case, opt-out or suppression status, and subsequent re-consent where applicable.

These records may be used to determine whether messaging is permitted, honor opt-out requests, prevent messages from being sent to suppressed Recipients, demonstrate compliance, investigate complaints, and satisfy applicable legal, carrier, telecommunications, or industry requirements. Consent records may also be retained as evidence of the date and method by which consent was obtained.

Zipix does not sell, rent, transfer, or share mobile phone numbers, text messaging originator opt-in data, or messaging consent information with third parties or affiliates for their own marketing or promotional purposes. Messaging consent is specific to the applicable sender and messaging purpose and is not transferable to another business or sender.

This restriction does not prevent Zipix or its telecommunications, messaging, verification, compliance, infrastructure, or other service providers from processing information as reasonably necessary to transmit messages, administer messaging registration, maintain consent and suppression records, prevent fraud or abuse, investigate compliance matters, or otherwise operate the Services.

We may use information to provide, operate, maintain, secure, and improve Zipix; provision and administer telephone numbers and communications services; route calls and messages; manage accounts and authentication; capture and organize billable activity; generate and manage invoices and payment requests; administer subscriptions and usage billing; register and maintain business messaging services; record and enforce messaging consent and opt-outs; provide customer support; troubleshoot technical issues; prevent fraud, abuse, spam, and unauthorized activity; comply with legal, regulatory, carrier, telecommunications, and industry requirements; and develop and improve the Services.

We may also communicate with you regarding your account, transactions, security, support requests, service changes, compliance requirements, and other operational matters.

Zipix may disclose information to third parties when reasonably necessary to operate and provide the Services, subject to the specific protections for mobile numbers, messaging opt-in data, and consent described in Section 5.

Telecommunications and Messaging Providers. Providers involved in telephone-number provisioning, voice calling, SMS/MMS delivery, carrier connectivity, messaging registration, routing, verification, spam and abuse prevention, and telecommunications compliance.

Cloud and Infrastructure Providers. Providers supporting hosting, databases, storage, authentication, monitoring, security, logging, and technical infrastructure.

Payment and Billing Providers. Providers that process subscription charges, payments, payment credentials, or related financial transactions.

Verification and Compliance Providers. Providers involved in business verification, messaging registration, fraud prevention, carrier compliance, and related regulatory or industry processes.

Integrations Selected by You. If you choose to connect Zipix to an accounting, payment, productivity, CRM, or other third-party platform, we may exchange information with that provider as necessary to establish and operate the integration you requested. Messaging opt-in and consent information is not transferred to such integrations for their marketing or promotional purposes.

Professional Advisers. We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisers when reasonably necessary.

Legal and Safety Purposes. We may disclose information when we reasonably believe disclosure is required by law, regulation, subpoena, court order, governmental request, legal process, telecommunications requirement, or when necessary to protect Zipix, our users, Recipients, or others from fraud, abuse, security threats, or unlawful activity.

Business Transactions. Information may be disclosed in connection with an actual or proposed financing, merger, acquisition, restructuring, sale of assets, or similar corporate transaction, subject to appropriate confidentiality and legal protections.

Zipix does not sell personal information or communications data to third parties for their independent advertising or marketing purposes.

Zipix relies on third-party services to provide portions of the Services. When you use functionality involving a third-party provider or enable an integration, information may be transmitted to and processed by that provider as necessary to provide the requested functionality.

Third-party services may maintain their own privacy policies and terms governing information they process independently.

Connecting an optional third-party integration authorizes Zipix to exchange the information reasonably necessary to provide that integration until the connection is disabled or otherwise terminated.

Zipix Users generally determine whom they communicate with through the Services and the business purposes for those communications. Zipix provides communications, billing, recordkeeping, and compliance-supporting infrastructure but does not independently determine the business purpose for which a Zipix User communicates with a Recipient.

Zipix Users may provide personal information concerning their clients, customers, contacts, and other Recipients. Zipix processes this information to provide the Services to the applicable Zipix User and in accordance with applicable legal and contractual requirements.

Zipix Users are responsible for ensuring that they have the appropriate authority, permissions, and consents necessary to provide information to Zipix and to communicate with Recipients through the Services.

In particular, Zipix Users are responsible for obtaining any consent required before initiating communications and for complying with applicable calling, messaging, recording, privacy, and telecommunications requirements.

Business messaging through Zipix may be subject to federal and state law, carrier rules, messaging registry requirements, industry standards, and telecommunications-provider policies.

Consent to receive text messages must be freely given, informed, and obtained as required for the applicable sender and messaging purpose. Messaging consent is not automatically created merely because a person is a customer, contact, appears in an address book, or previously consented to messages from another business or sender.

Where a Recipient initiates a message to a Zipix User, the Zipix User may respond as permitted by applicable requirements; an inbound message does not by itself create unlimited or recurring consent for unrelated or future messaging.

Recipients must be provided appropriate methods to withdraw consent or opt out where required. Zipix may process opt-out requests and maintain suppression records to prevent further messaging when required.

Where applicable, consent to receive text messages must be obtained separately from general acceptance of a Privacy Policy, Terms of Service, purchase, account creation, or other required action. Message frequency varies. Message and data rates
may apply.

Zipix retains information for as long as reasonably necessary to provide the Services, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud and abuse, and satisfy legal, regulatory, tax, accounting, carrier, telecommunications, and compliance obligations.

Certain records - including billing records, messaging-registration records, consent records, opt-out or suppression records, security records, and audit logs - may need to be retained after other account information is deleted when necessary for compliance, dispute resolution, fraud prevention, or legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is maintained.

Zipix uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

No electronic transmission, telecommunications network, application, or storage system can be guaranteed to be completely secure.

Additional information regarding Zipix's security practices is available through the Zipix Trust & Security page.

Questions, requests, or concerns regarding this Privacy Policy or Zipix's privacy practices may be directed to:
‍
Zipix
Email: legal@zipix.app
Website: www.zipix.app